Sentence: 43 months imprisonment
Paul Atkinson, operating through companies like Protecta Home Improvements and MET Construction Ltd, deceived customers by promising building work such as extensions and orangeries, but failed to complete it after receiving deposits totalling £147,500 between September 1, 2019, and July 30, 2022. He used fabricated website content, made excuses for delays, performed substandard work, ignored refund requests, and issued subtle threats to customers who posted negative reviews. Victims suffered financial hardship, emotional distress, and in some cases, considered suicide; one victim had to carry a disabled child over a dug trench in their garden.